TC Lottery - Responsible Gaming
Version 3.1 | Effective: July 2024
Our Duty of Care
Responsible Gaming TC Lottery operates under India’s Responsible Gaming Charter (2024), implementing industry-leading safeguards to promote healthy entertainment. Our multi-layered protection system combines AI monitoring with human expertise to maintain gaming integrity.
Early Warning Indicators
Behavioral Red Flags
▸ Increasing bet sizes after losses
▸ Frequent password reset requests
▸ Nighttime gameplay spikes (2AM-5AM)
▸ Concurrent device logins
Financial Alert Triggers
▸ ₹50,000+ deposits within 24 hours
▸ Multiple payment method rotations
▸ Declined withdrawal requests
Protection Toolkit
Automated Safeguards
| Feature | Specification |
|---|---|
| 🔐 Dynamic Limits | Algorithm-adjusted based on behavior |
| 📵 Forced Breaks | 15-minute lock after 2 hours continuous play |
| 🧠 Mood Analysis | Voice recognition for stress detection (app-only) |
Intervention Protocols
Soft Alert – In-app notification after ₹25,000 daily spend
Hard Stop – Automatic 24hr freeze at ₹75,000 threshold
Human Check – Mandatory video call for ₹2L+ weekly deposits
Age Verification System
Three-Tier Authentication
Document Scan – Aadhaar/PAN OCR verification
Liveness Check – Micro-expression analysis
Social Proof – Cross-referenced electoral roll data
Penalties:
₹25,000 fine for fake IDs
Permanent device ban
Legal reporting under IPC Section 420
Support Ecosystem
Crisis Response Channels
☎ 24/7 Helpline
Call: 1800-TCL-CARE
WhatsApp: +91-99078446
🏥 Partner Clinics
Free counseling
Anonymous group therapy sessions
Educational Initiatives
📱 Daily Reality Checks – Win/loss statements via SMS
🎓 Gaming Literacy Courses – Certified by NALSAR University
📊 Spend Analytics – Personalized monthly reports
Technical Enforcement
AI Monitoring
Pattern Detection – Identifies chasing behavior
Peer Comparison – Flags abnormal spending
Network Analysis - Detects syndicate play
Fair Play Guarantees
Game algorithms certified by IIT Madras
Blockchain-based result verification
Independent adjudication panel
Corporate Accountability
Annual Transparency Report
Problem gambling rates
Intervention effectiveness
Improvement roadmap
Community Investment
5% of revenue funds rehabilitation programs
Research partnerships with NIMHANS
Immediate Assistance
For urgent support:
SMS “SAFE” to 5616185 (Airtel/Vodafone)
Live Chat at www.tclottery.in/emergency
Registered with:
All India Gaming Federation
Responsible Gaming Council of India
Last Updated: 15 July 2024
Governing Law: Public Gambling Act, 1867 (Amended 2023)
Download Full Framework | View Simplified Version
Play Responsibly. Must be 18+ with sound mental capacity.
